At FixSpace.store, we respect the “Privacy of the Home” as enshrined in Article 14 of the Constitution of Pakistan. This policy outlines how we handle your information when you shop for your kitchen organization essentials with us.
1. Information We Collect
To deliver your organizers and provide the best service, we collect:
- Contact Details: Name, shipping address, active WhatsApp number, and email.
- Order History: Which racks, jars, or sets you purchased to help with future warranty or returns.
- Device Data: Your IP address and browser type to prevent fraudulent orders (especially for Cash on Delivery).
2. How We Use Your Data
We use your information strictly for:
- Order Fulfillment: Processing your order and sharing your contact with our courier partners (TCS, Leopards, or BlueEx).
- Customer Support: Contacting you via WhatsApp or Call only for order confirmation or delivery coordination.
- Marketing (Optional): Sending you “Space-Saving Tips” or sale alerts only if you have opted in.
3. Protection Against “Spam”
We understand the concern regarding unsolicited calls in Pakistan.
- No Data Selling: FixSpace.store never sells or rents your phone number or data to third-party marketing agencies.
- Limited Communication: We will only contact you regarding your specific order unless you subscribe to our newsletter.
4. Payment Security
- Cash on Delivery (COD): No financial data is collected for COD orders.
- Digital Payments: If you pay via JazzCash, EasyPaisa, or Bank Transfer, your transaction is handled through secure, encrypted gateways. We do not store your credit card or wallet PINs on our servers.
5. Your Rights (Digital Rights Pakistan)
In accordance with local digital standards, you have the right to:
- Request Access: Ask us what data we hold about you.
- Request Deletion: Ask us to “Forget” your data and delete your account history.
- Correction: Update your address or phone number at any time via your account dashboard.
6. Cookies
We use cookies to keep your “Kitchen Cart” saved and to analyze which products are most popular in different cities of Pakistan. You can disable these in your browser, though it may make shopping slower.
7. Data Retention
We keep your order information for as long as necessary to fulfill the purpose it was collected for (e.g., fulfilling the 7-day return period or tax records).